TERMS OF SERVICE

Written By Caradise UAE

Effective Date: January 1, 2026

1. Service Model and Chauffeur Policy

Caradise UAE operates exclusively as a professional chauffeur-driven transport service provider. We do not offer self-drive rentals, ensuring maximum safety, executive comfort, and seamless navigation across all seven Emirates: Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah. All vehicles are operated by professionally trained chauffeurs licensed by the Roads and Transport Authority (RTA), the Integrated Transport Centre (ITC), or regional transport licensing authorities across the UAE.

2. All-Inclusive Pricing and Payments

  • Rate Structure: Our daily rates are all-inclusive, covering the vehicle, professional driver, fuel, Salik (toll), and air-conditioning. There are no hidden charges.

  • Nationwide Coverage: Rates cover city transfers and inter-emirate transit (e.g., Dubai to Sharjah, Abu Dhabi to Fujairah, Ras Al Khaimah tours) as specified in your confirmed booking itinerary.

  • Deposit Requirement: A 50% deposit is required to confirm and secure a reservation. Bookings are processed on a first-come, first-served basis.

  • Payment Methods: We accept UAE Dirhams (AED) and US Dollars (USD) via bank transfer, and secure card payment links for debit/credit cards.

3. Insurance and Liability

  • Comprehensive Coverage: All vehicles in our fleet carry comprehensive commercial motor insurance valid across all UAE states. This provides extensive coverage against accidental damage, loss, theft, and fire, as well as full third-party liability for injury and property damage.

  • Statutory Compliance: Our coverage strictly complies with and exceeds the mandatory insurance standards established by the Central Bank of the UAE and Federal Traffic Laws.

  • Tolls & Fines Allocation: Caradise UAE assumes full liability for vehicle road compliance, licensing, and any traffic fines or Salik (toll) charges incurred by the chauffeur during operation, unless specific inter-emirate toll arrangements are detailed in a customized corporate contract. The client remains responsible for any physical damage to the vehicle interior or exterior caused by passenger misconduct, negligence, or unauthorized conduct.

4. Cancellation and Refund Policy

  • Cancellations made 72 hours or more prior to the scheduled pick-up time are eligible for a full refund.

  • Cancellations made within 72 hours of the scheduled reservation may be subject to a cancellation fee or forfeiture of the deposit at the discretion of management.

5. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the federal laws of the United Arab Emirates and the local laws of the applicable Emirate. In the event of a dispute that cannot be resolved amicably, the parties agree to seek resolution via mediation or arbitration prior to submitting to the exclusive jurisdiction of the competent courts in the UAE (or the DIFC / ADGM courts where agreed upon).

6. Contact Information

For booking assistance or customer support:

  • Email: rentacar@caradiseuae.com

  • Phone / WhatsApp: +971 50 519 9200

  • Physical Address: Dubai & Abu Dhabi, United Arab Emirates (UAE)

Caradise UAE https://caradiseuae.com/
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